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Refund policy

Withdrawal from the Sales Agreement

  1. A Customer who is a Consumer, as well as an Entrepreneur-Consumer, has the right to withdraw from the concluded sales contract of the Goods, concluded outside the entrepreneur's premises or at a distance, without giving any reason, within 14 days from the day of receiving the Goods, unless the subject of the performance is a non-prefabricated item, manufactured according to the Customer's specifications or intended to meet their individualized needs, or other exclusions apply, as indicated in Article 38 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended).
  2. The Consumer, as well as the Entrepreneur-Consumer, submits a statement of withdrawal from the Sales Agreement in writing to the Seller's address or via email to the Seller's email address. The statement may be submitted using the form, the template of which is attached to these Terms and Conditions. To meet the deadline, it is sufficient to send the statement before the deadline expires. In the case of submitting the statement electronically, the Seller immediately confirms receipt of the statement to the Consumer's or Entrepreneur-Consumer's specified email address.
  3. In the event of exercising the right of withdrawal, the Sales Agreement is considered not concluded. If the Consumer or Entrepreneur-Consumer has submitted a statement of withdrawal from the contract before the Seller accepted their offer, the offer ceases to be binding.
  4. The seller is obliged to promptly, no later than within 14 days from the day of receiving the statement of withdrawal from the sales contract from the Consumer or Entrepreneur-Consumer, refund all payments made by them, including the cost of delivering the Goods to the Consumer or Entrepreneur-Consumer. The seller may withhold the refund of payments received from the Consumer or Entrepreneur-Consumer until the return of the Goods is received or the Customer provides proof of sending back the Goods, whichever occurs first.
  5. If the Consumer or Entrepreneur-Consumer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer or Entrepreneur-Consumer.
  6. The Consumer or Entrepreneur-Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller's address before the expiry of this period.
  7. In the event of withdrawal, a Client who is a Consumer or a Consumer-Entrepreneur bears only the direct costs of returning the Goods.
  8. If, due to its nature, the Goods cannot be returned by regular mail, the Seller informs the Consumer or Consumer-Entrepreneur about the costs of returning the Goods.
  9. The Consumer or Entrepreneur-Consumer is responsible for the reduction in the value of the Product resulting from its use in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Product.
  10. The seller makes the refund using the same payment method that the Consumer or Consumer-Entrepreneur used, unless they have explicitly agreed to a different refund method that does not incur any costs for them.
  11. The right of withdrawal from the Sales Agreement does not apply to a Client who is a Consumer or a Consumer-Entrepreneur in relation to contracts where the Goods are items delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery.
  12. The consumer can use self-service customer returns. A consumer who does not have a customer account must create one HERE. The consumer can independently report a product return and manage returns on their customer account. Consumers who already have a customer account with the Seller must log in to their account HERE and manage returns from its level.